Desi Games Privacy Policy — Your Data Is Safe with Us

Desi Games (desigames.bet) is a secure, licensed online gaming platform serving users in Bangladesh. This Privacy Policy explains how Desi Games collects, uses, stores, and protects your personal information.

By using the Desi Games website, mobile app, or any of our services, you agree to this Privacy Policy. This policy governs the exchange of information between you and us. We always strive to ensure you are fully aware of what data you provide and why.

This Privacy Policy is governed by Desi Games' Terms & Conditionsand complement each other. In the event of any conflict, both documents should be read together.

Desi Games collects your information through various means. The table below provides a full breakdown of what data is collected, when, and why:

We only collect information that is genuinely necessary to provide our services. Requesting unnecessary or excessive data goes against our principles. At Desi Games, every piece of information has a specific purpose, and you are always informed of what that purpose is.

Desi Games uses the information it collects for the purposes outlined below. We never use your data against you or for any improper purpose:

• Account Management: Your basic information is used for registration, login, password recovery, and account security.
• Payment Processing: Payment information is used to process deposits and withdrawals and to prevent financial fraud.
• Identity Verification (KYC): Identity verification is carried out to meet legal obligations and to prevent minors from accessing gaming services.
• Customer Support: Your information is used to resolve your complaints and questions quickly and accurately.
• Personalized Experience: Your preferred games, bonus offers, and promotions are tailored based on your activity.
• Responsible Gaming: Your gaming activity is analysed to detect unusual patterns and provide timely support when needed.
• Security & Fraud Prevention: Device and IP data are monitored to detect and prevent account hacking, bonus abuse, and money laundering.
• Legal Compliance: Certain data is retained to comply with lawful requests from government or regulatory authorities.

Desi Games uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience and keep the site running smoothly.

We use the following types of cookies:

• Essential Cookies: These cookies are essential for login sessions, security tokens, and payment processing. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preference, theme settings, and game choices.
• Analytics Cookies: User behavior is monitored to understand which pages are most visited and where issues occur. This data is fully anonymized.
• Security Cookies: Used to detect fraud and unauthorized access.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent some features of Desi Games from working properly.

Desi Games takes great care when it comes to sharing your personal information with third parties. We only share data in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket.
• Identity Verification Services: Your data may be shared with regulator-approved verification services to complete the KYC process.
• Law Enforcement: We are legally obligated to disclose information when required by a valid order or warrant under applicable laws in Bangladesh.
• Technology Service Providers: We work with trusted technology partners for server hosting and cybersecurity, all of whom are bound by strict confidentiality agreements.

To protect your data, Desi Games employs internationally recognised technical and administrative security measures. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted. The padlock icon in your browser's address bar confirms this.
• Data Encryption: Sensitive data in storage — such as payment details and identity documents — is held in encrypted format.
• Access Controls: Only authorized personnel can access the information they need. Every access is logged.
• Regular Security Audits: Independent third-party experts regularly audit and test the security of our systems.
• Data Backup: Secure data backups are maintained to ensure no data is lost in the event of a system issue.

How long we retain data depends on legal requirements and business purposes. In most cases, data is kept for at least 5 years after account closure for legal compliance, after which it is securely deleted.

As a Desi Games member, you have several important rights over your personal data. We fully uphold all of these rights:

To exercise any of your rights support@desigames.betto email us. We typically respond within 30 days. Due to legal obligations, some data may not be fully erasable; you will be informed of the reason in such cases.

Desi Games is strictly not intended for anyone under the age of 18. We do not knowingly collect information from minors. Age is verified at registration, and additional identity verification may be requested in cases of doubt.

If you believe a minor has registered on our platform, please contact us immediately at support@desigames.bet. Once verified, such accounts will be closed immediately and any collected data will be securely deleted.

Desi Games may update this Privacy Policy from time to time. For significant changes, you will be notified via email or in-app notification. The "Last Updated" date at the top of the page always reflects the current version.

Continued use of Desi Games after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly.

If you have any questions, concerns, or complaints about our privacy practices, please get in touch. Our dedicated privacy team is always ready to help:

For any privacy-related requests, sending a message from your registered account email helps us verify your identity faster. Every message you send is taken seriously.